Ordering and Shipping
We accept orders any time of year. All orders are subject to acceptance at Brentano’s Tree Farm LLC. Established customers may use the Availability link on our website to submit an order. This is the best way to assure you are ordering from our live/current availability. Another option is to choose the Excel file on the website (or request it from our main office) and list your desired items there. Then you simply need to submit that Excel file to your Sales Rep (or our main office) to place your order.
Especially for orders to be shipped, we recommend a minimum order of $2500. By meeting or exceeding this minimum it will allow the best chance of shipping your trees in a timely fashion and that you obtain the maximum economy of your shipping dollar. There is no minimum order for those arranging their own pick-up at Brentano’s Tree Farm. Customer pickup orders of less than $500 must be confirmed three days in advance of pickup to allow us to pull the order when we are putting other orders together. Pickup orders of less than $500 and less than three working days’ notice will be subject to a $25 surcharge to compensate for short notice pulling costs.
We can assist with arranging shipping for you if needed, though it is not included in our plant price. Invoicing of freight charges is separate from plant material invoicing, and is typically billed direct from the truck broker. Please advise well in advance of when you want your trees, and if you will be sending a truck or would like assistance from us to find a carrier for your load. Year ‘round our dock can be quite busy, so advance notice is always required for picking up/shipping trees. We will always do our best to fulfill short notice shipping but we may not always be capable due to previously scheduled order. All ‘Spring Season’ orders are to be shipped prior to June 1 of each year. Arrangement for final shipments will be made by May 15th or all plant material will be put on open availability and a restocking fee of 25% may be assessed.
Adjustments to Orders
Following allocations and confirmations in the Fall for Winter/Spring shipments, Brentano’s Tree Farm will only accept cancellations through December 31 with no penalty. All cancellations or adjustments must be submitted in writing. Orders submitted for short-term shipping that are cancelled/adjusted may be charged a 25% restocking fee, as well as Fall orders cancelled/adjusted January 1 or later.